FAQs
We hope this helps hoteliers understand Koibito Love service, our products and the purchasing process.
For more information or advice please call us on +44 (0) 7814 898128 or email us thea@koibitolove.com. We promise to get back to you as soon as we can.
Q. WHAT IS Koibito Love’s MINIMUM ORDER?
A. We take orders starting at a minimum of 10 kits. This can be made up of a selection, of the collection.
Q. WHAT WOULD A SUITABLE FIRST ORDER BE?
A. As an example, the average sized hotel of 100 rooms should consider an order of 300 love boxes. Experience tells us that having at least 3 of the collection on offer in each room, creates the best opportunity to improve your guests experience and your profit.
Q. WHAT IS Koibito Love’s LEAD-TIME?
A. We know how important it is to keep on track with orders and deliveries. So we offer a 7 day turnaround. For your first purchase we would issue a pro-forma Invoice, when that is settled the consignment will be dispatched.
Q. HOW IS YOUR ORDER DELIVERED?
A. All orders can be tracked via our preferred courier company UPS, so customers are guaranteed deliveries that arrive on time.
Q. DO ANY OF THE COLLECTION, HAVE EXPIRY DATES?
A. All relevant products have a minimum of 18 months at the time of purchase.
Q. HOW SECURE ARE THE Koibito Love KITS?
A. We know how important it is for hotels to have peace of mind with secure minibar products. That’s why we devised, tamper proof, snap seal lids. You can only access the contents by breaking the seal.
Q. WHAT SIZE ARE THE Koibito Love KITS?
A. Size and convenience is very important when it comes to stocking hotel room products. To make life simple for hoteliers, we have used quality packaging that varies in size.
Q. WHAT FINANCIAL BENEFITS CAN YOUR HOTEL EXPECT?
A. Consider this…
Hotel with 100 rooms
70% occupancy – 70 guests
30% buy one of the Minibar collection – 30 happy customers
£450 additional revenue on the room
£153 profit with each room turnaround
Q. WHAT IS Koibito Love’s BESPOKE KIT?
A. Our minibar kits are aimed at the highest level of luxury hotels. Why not ask for a quote to brand the collection? You can be supplied with own branded kits, using your hotel logo and identity on the lid and container.
Q. HOW DO YOU ACCEPT PAYMENT?
A. It’s simple. All new orders are to be paid in full with a BACS transfer against a pro-forma invoice. Repeat orders can be negotiated, please contact us to discuss.
ORDERING FROM Koibito Love IS AN EASY AND SEAMLESS PROCESS, DESIGNED TO DELIVER YOU STREAMLINED EFFICIENCY.
Every order is processed within one working day and you receive a confirmation email detailing price and purchase details.
PRICE & CURRENCY
The prices quoted on the website are in GBP, but because we handle business orders from hotels across the globe, feel free to contact us for a quotation in your local currency.
CUSTOMS
As our products are distributed from our UK warehouse, unfortunately we cannot take responsibility for custom charges outside of the EU.
CURRENCY CHARGES
If your Bank charge a currency conversion, we will ask you to select that the purchaser pays the fees.
DELIVERY TIME
We know speed is the essence with delivery times, and aim to dispatch your goods within 7 days. A faster service may be available, please contact us with your requirements.
CUSTOMER SERVICE
We are here to help with any enquiries please either call or email for friendly professional advice.
Contact details:
Telephone: +44 (0) 7814 898128
Email: thea@koibitolove.com